These Terms of Service ("Terms") govern your access to and use of the Nerovelo website, Hiring Confidence™ assessment, and related services. Nerovelo is operated by Square Parallel LLC. By accessing or using Nerovelo, creating an account, or purchasing Hiring Confidence Professional, you agree to these Terms.
1. The Nerovelo Service
Nerovelo develops hiring decision intelligence software designed to help hiring teams make clearer, more evidence-based decisions between candidates.
Hiring Confidence™ helps users organize evaluator observations, assess candidate capability and fit, examine the evidence supporting hiring judgments, identify areas of risk or uncertainty, and determine what may require additional validation before an employment decision is made.
2. Employment Decisions
All hiring and employment decisions remain solely the responsibility of the employer, hiring organization, and its authorized decision-makers.
Hiring Confidence™ is intended to supplement—not replace—the professional judgment, interview process, reference checks, background checks, legal review, or other diligence performed by a hiring organization.
Scores, observations, evidence indicators, risk areas, reports, questions, onboarding guidance, and other information produced through the service should be considered as decision-support information rather than instructions or recommendations to hire or reject a particular individual.
3. User Accounts
Certain Nerovelo features require a user account. You are responsible for providing accurate account information and for maintaining the confidentiality of your account credentials.
You are responsible for activity conducted through your account and should promptly notify Nerovelo if you believe your account has been accessed or used without authorization.
Accounts are intended for use by the individual or organization to whom access is provided. You may not sell, transfer, sublicense, or improperly share access to a Nerovelo account.
4. Hiring Confidence Free
Nerovelo may provide a free version of Hiring Confidence™ so that users can experience portions of the assessment methodology and product.
Features available through the free version may differ from those available through Hiring Confidence Professional and may be changed, added, or removed over time.
5. Hiring Confidence Professional
Hiring Confidence Professional provides access to additional assessment capabilities, reports, evidence and risk analysis, validation guidance, and other Professional features described on the Nerovelo website at the time of purchase.
Unless otherwise stated at the time of purchase, Hiring Confidence Professional is offered for a one-time payment of $49 USD.
A Professional purchase provides access to the Professional features associated with your Nerovelo account, subject to these Terms and the continued availability of the service. It does not constitute a promise of perpetual or lifetime availability of any particular feature, functionality, or version of the service.
6. Payments and Refunds
Payments for paid Nerovelo services are processed by third-party payment providers. Nerovelo does not directly collect or store complete payment card information.
Prices and applicable payment terms are displayed before purchase. You are responsible for any applicable taxes, charges, or fees associated with your purchase where required by law.
Except where required by applicable law or otherwise stated at the time of purchase, payments are non-refundable once access to the purchased digital service has been provided.
If you believe a payment was made in error or you experience a material problem accessing a purchased service, please contact Nerovelo so the issue can be reviewed.
7. Candidate Information
Hiring Confidence™ allows users to enter information related to candidates, roles, interviews, evaluator observations, judgments, evidence, and other hiring-related information.
You are responsible for ensuring that you have the right and appropriate authority to enter and use information submitted through the service.
Nerovelo does not require a candidate's full name to perform an assessment. Users may use initials or internal candidate identifiers where appropriate.
8. Your Responsibilities as a User
You agree to use Nerovelo lawfully, responsibly, and in accordance with applicable employment, privacy, anti-discrimination, and other laws and regulations that apply to your organization and hiring activities.
You agree not to use Nerovelo to:
- Make employment decisions based on unlawful discriminatory criteria;
- Enter information that you do not have the right to use;
- Upload or enter unnecessary highly sensitive personal information;
- Attempt to gain unauthorized access to the service or another user's account;
- Interfere with or disrupt the operation or security of the service;
- Reverse engineer, copy, reproduce, or commercially exploit the service except as permitted by law; or
- Use Nerovelo for unlawful, fraudulent, abusive, or harmful purposes.
9. Assessment Results and Evidence
Hiring Confidence™ produces results based on information, observations, judgments, ratings, and evidence supplied by users during the assessment process.
The usefulness and reliability of an assessment therefore depend in part on the completeness, accuracy, relevance, and quality of the information entered by the user.
Nerovelo does not independently verify all candidate information, interview observations, evaluator judgments, references, credentials, or other information entered into the service.
Users should investigate evidence gaps, conflicting information, and areas identified for further validation before relying on an assessment in connection with an employment decision.
10. No Guarantee of Hiring Outcomes
Nerovelo does not guarantee that a candidate will succeed or fail in a particular role, that an employee will achieve particular business results, or that use of Hiring Confidence™ will produce a particular hiring or employment outcome.
Candidate performance may be affected by numerous circumstances outside the scope of an assessment, including management, organizational conditions, role changes, compensation, market conditions, team dynamics, onboarding, and other factors.
11. Intellectual Property
Nerovelo, Hiring Confidence™, and the associated software, assessment methodology, workflows, interfaces, reports, scoring structures, content, graphics, branding, and other materials are owned by Square Parallel LLC or its licensors and are protected by applicable intellectual property laws.
Subject to these Terms, Nerovelo grants you a limited, non-exclusive, non-transferable right to use the service for legitimate internal hiring and evaluation purposes.
You may retain and use reports generated through your authorized use of Hiring Confidence™ for your organization's internal hiring, evaluation, onboarding, and recordkeeping purposes.
These Terms do not transfer ownership of Nerovelo's software, methodology, branding, intellectual property, or underlying technology to you.
12. Third-Party Services
Nerovelo relies on third-party technology and service providers to operate portions of the website and service, including services related to website hosting, account authentication, payments, communications, analytics, and infrastructure.
Your use of certain third-party services may also be subject to the terms and policies of those providers.
Nerovelo is not responsible for outages, interruptions, security incidents, changes, or other acts or omissions of independent third-party providers that are outside Nerovelo's reasonable control.
13. Service Availability and Changes
Nerovelo may improve, modify, add, remove, or replace features and functionality as the service develops.
We do not guarantee that every feature will remain available indefinitely or that the service will operate without interruption, delay, or error.
Nerovelo may temporarily suspend access when reasonably necessary for maintenance, security, technical issues, legal requirements, or circumstances outside our reasonable control.
14. Data and Privacy
Your use of Nerovelo is also subject to the Nerovelo Privacy Policy, which describes how information is handled in connection with the website and Hiring Confidence™ service.
Users are responsible for maintaining copies of assessment results or reports they wish to retain unless Nerovelo expressly provides persistent storage as part of the applicable service.
15. Disclaimer of Warranties
To the fullest extent permitted by applicable law, Nerovelo and Hiring Confidence™ are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise.
Square Parallel LLC disclaims, to the extent permitted by law, implied warranties including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or produce any particular employment or business outcome.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Square Parallel LLC, Nerovelo, and their owners, officers, employees, contractors, and affiliates will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to your use of the service.
This includes, without limitation, losses arising from hiring decisions, employment decisions, candidate performance, lost profits, lost business opportunities, lost data, business interruption, or reliance on assessment results.
To the fullest extent permitted by applicable law, the aggregate liability of Square Parallel LLC arising out of or relating to the service or these Terms will not exceed the amount you paid to Nerovelo for the service giving rise to the claim during the twelve months preceding the event giving rise to the claim.
Some jurisdictions do not allow certain exclusions or limitations of liability, so some of the limitations above may not apply to you.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Square Parallel LLC, Nerovelo, and their owners, officers, employees, contractors, and affiliates from claims, liabilities, damages, losses, and reasonable costs arising from your unlawful use of the service, your violation of these Terms, information you submit without appropriate authority, or employment decisions made by you or your organization.
18. Suspension or Termination of Access
Nerovelo may suspend or terminate access to the service when reasonably necessary because of a material violation of these Terms, unlawful or abusive use, security concerns, fraud, nonpayment where applicable, or conduct that could harm Nerovelo, its users, or third parties.
Suspension or termination does not affect rights or obligations that by their nature should survive termination, including intellectual property rights, disclaimers, limitations of liability, and indemnification obligations.
19. Governing Law
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-law principles.
To the extent permitted by applicable law, disputes arising from these Terms or use of Nerovelo will be brought in a court of competent jurisdiction located in New Jersey.
20. Changes to These Terms
Nerovelo may update these Terms as the service, business, or applicable requirements change.
When material changes are made, the revised Terms will be posted on this page with an updated effective date. Continued use of the service after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
21. Entire Agreement
These Terms, together with the Nerovelo Privacy Policy and any additional terms presented at the time of purchase, constitute the agreement between you and Square Parallel LLC regarding your use of Nerovelo and Hiring Confidence™, except where a separate written agreement applies.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
22. Contact
Questions about these Terms of Service may be directed to: